One of the key aspects of providing excellent service in the hotel industry is quality communication with guests. Hotel Olea, a premium hotel located in Novalja on the island of Pag, has successfully enhanced that communication and provided an exceptional experience to its guests through an innovative solution – the GUIDE for YOU application. In this blog post, we will explore how Hotel Olea has leveraged the full potential of mobile technology.
How did Hotel Olea enhance communication with guests?
From the very beginning, Hotel Olea has dedicated itself to providing top-notch service to its guests. In search of innovative ways to improve communication with guests, they decided to implement GUIDE for YOU. It allows hotel staff to easily and quickly share information with guests, provides guests with access to all information about the hotel's offer and the surrounding area, and positively affects their overall stay experience. With GUIDE for YOU, you can find all the information about the restaurant, bars and the modernly designed Spa & Wellness Center of Hotel Olea, sights, natural beauties, activities and other attractions in Novalja.
Time and resource savings for hotel staff
One of the key advantages of the application is the removal of language barriers between guests and hotel staff. Instead of staff spending time and resources answering frequently asked questions, the app provides all information to guests in their native language. This frees up the staff and they can fully focus on providing high-quality service and a personal approach to each guest. Every guest at Hotel Olea is given great attention and care is taken of their individual needs, and they continuously work on improving the service and ensuring the best possible guest experience.
This is what the director says about GUIDE: “Using GUIDE for YOU, the problems at the reception disappeared. Guests enjoy an overview of the hotel and nearby activities. We are very satisfied with this kind of business model and have no problems with keeping this solution forever.” Ivica Lukanović, director of Hotel Olea.
Harness the potential
The implementation of the GUIDE for YOU application enabled Hotel Olea to improve communication with guests from different countries and provide them with a personalized experience. In this way, guests have all the information about the hotel and the surrounding area in the palm of their hand and can take full advantage of the hotel's offer. If you want to improve communication and provide an unforgettable experience to your guests, consider implementing GUIDE for YOU and use the potential of mobile technology. For more information and consultation, contact us.
