Hotel system made by hoteliers
A complete system for
Hotel operations
Guest experiences
Organization of work
Employee education
Digitization of hotel operations through the provision of high-quality IT solutions based on the real needs of hotel business and guest requirements
Replaces 3-5 systems per accomodation
A system developed with the aim of turning the well-known scattered daily hotel operations into clear, responsible and automated communication.
Increase in revenue per room up to 30%
Increase sales and allow guests to schedule various services, such as SPA treatments, table reservations, even on your website
Connection of operations and guest requests
A virtual concierge that is connected to the employee application so that every request is actually a task for the responsible employee or department
Why MAIC?
We combine the guest's requirements and operational challenges into one whole circle, creating a closed hotel eco-system that provides insight into the current business situation
Schedules and task automation
Complete schedules and auto-recurring tasks for long-term management
Hotel AZ and book of standards
A complete guide through the accommodation facility for guests and a book of work standards and procedures for a better quality of work for workers
Introduction of new employees
With the possibility of AI translation of tasks and conversations, employees have access to a knowledge base and a book of standards on their language
Repairs and maintenance
Monitoring repairs according to guest requests and preventive maintenance with predetermined periodic tasks
Household
Each room has specific requirements and checklists with cleaning times for better administration
SPA management
Reservation of SPA services through the guest application, management of reservations, employees and schedules
Management of restaurants and bars
High-quality order processing and table reservation management with various payment and usage options
Budgeting and planning
With the data available through MAIC, budgeting, and planning become less demanding and, most importantly, faster, more concise, and more informed
Integrated with your PMS system!
Our deep integrations provide a complete sense of freedom in integrating new systems and applications
MAIC unifies all hotel operating processes through 90%
Where does MAIC bring the greatest advantage?
Guest application without download and registration
In order for the system to have value for employees and managers, it is essential to resolve the problems and challenges that guests encounter during their stay
- Virtual concierge and chat
- Prestay access to the facility
- Activity recommendations and guest guide
- Requests for repairs and cleaning
- Reservations and orders
Management of multiple objects from one platform
Complete insight into hotel operations through advanced statistics and reports with a complete record of requests and messages, both internally and with guests
- A role-based approach
- Creation of calendars and work orders
- Monitoring the status of requests and tasks
- Work planning and organization
- Management of reservations and employees
Operational application for employees
The application allows employees easier internal communication, faster task solving and quicker information about upcoming events and important tasks
- Automatic assignment of tasks
- Notification of guest requests
- Internal communication in own language
- Calendar and tasks schedule
- Access to the book of standards
Call us up!
Contact us
We are available for all your inquiries and ideas. Contact us to get more information and schedule a meeting.
info@fortuno.hr
Office number
+385 91 606 1272
Office address
D.Ž. Karle 27a, Vinkovci 32100, Croatia
Arrange a meeting
Let's start the project!
Additional services
Our team of experts provides a variety of IT services that include support, maintenance, software development and more. Our goal is to ensure that your IT infrastructure runs smoothly and efficiently, allowing you to focus on growing your business.
Mobile and Web applications
The development of mobile and web apps includes design creation, backend, and frontend programming, with maintenance and upgrades
Web pages
Creation of websites through WordPress, creation of UI/UX design, maintenance, hosting, e-mail boxes - complete digital support
Integration with other systems
Integrations with other systems allow different technological components to collaborate and exchange data for better functionality and efficiency
IoT production
The creation of IoT products includes the creation of devices connected to the Internet in order to collect and exchange data to improve functionality and services
Data protection
Data, server and computer protection includes security measures to prevent unauthorized access and data loss
Equipment acquisition and networking
Procurement of equipment and networking are key steps for the establishment and maintenance of IT infrastructure. Procurement includes the purchase of equipment, and networking includes the connection of devices for data exchange